First, Gala-Net is not the developer of Allods Online. Allods Online was developed by the top game developer studio in Russia, Astrum Nival. In short, Astrum Nival focuses on the general game direction which includes subjects like: major updates, expansions, balancing game mechanics, art – and yes – all of those bugs and feature requests that you submit.
What about the Allods Team here? What exactly are our responsibilities? As the publisher we focus on making sure that Allods Online is ready to roll in the North American region! This includes: localization, QA, marketing, running GM sponsored events, technical and customer support, polishing upcoming versions, community engagement, and hearing user feedback and giving it to Astrum Nival so that they can act on it accordingly.
We don’t fix bugs, we report them. We don’t program and work on new in-game features, we hear what you have to say, tally it up, and communicate to Astrum Nival the feedback that makes sense for the game in our region.