FAQ
Q: What does Agamegold do?
Answer:we strive to provide the cheapest gold , professional powerleveling and CD Key service,such as World of warcraft,Warhammer Online,Lord of the Ring online,Maple Story and some other MMORPG games.We have been in this industry for almost 3 years and have built its reputation on competitive price,speedy delivery and reliable customer service
Q: How do I trust your service?
Answer:First,it is part of your own responsibility to stay alert when purchasing on internet.Make sure you are paying to the right service.If any question ,just feel free to contact us by livechat on our site,or email us at agamegold@gmail.com,or if u wish u can call us at 1-703-879-8815.we are online by 24/7.There is no scam on this website,We have built good reputation in this industry in the past three years.
Q: Do you work 24/7?
Answer:Agamegold strive to offer best service for all game players. In order to server u well,we offer 24/7 Livechat on our site.We will do our best to fix all your inquiry
Q: Why does your price change so frequently?
Answer:We raise and cut down our price in accordance with market supply and demand,we strive to provide the cheapest price for all your game needs.
Q: Is Agamegold.com affiliated with any game companies?
Answer:No.Agamegold.com is an independent company.We offer game currency and powerleveling service for almost three years.But we do not have any affiliations at the moment.
Q: Should I have to register before I place the orders?
Answer:No,you don't.But register as our member,you can enjoy the member discounts on our site.If u are a member and log on your member account to place your order,then u can enjoy the member discounts.Once your order is completed,we will add the points to your member account.There is a detailed on Register page.u can take a look.
Q: Is the business safe and legal?
Answer:Yes,its legal and safe.We have three years experience in this industry and have built its reputation on competitive price,speedy delivery and reliable customer service. For the security of your account,we commit ourself to explore the safest delivery modes.
Q: What is an Order Number? Where do I find it?
Answer:An order number is used to describe your order which contains 14 numbers.If u paid your order by paypal ,u will receive a receipt from paypal.Then take a look,u can find your order ID there.Otherwise,u can get your order ID through Track Your Order on our site.Or if u still cant find it,u can ahead to contact us by livechat for helping.
Q: What shall I do if I forget my member account password?
Answer:If you forget your password, click the 'Lost Password' link which is just below the login blank. Input your email address then a new randomly generated password will be sent to you automatically. Once you receive your new password, you can log on your account and set your password again.
Q: Why do you need to call me when I've made my order?
Answer:Sometimes there might be an error on your order,such as a spelling mistake on your order.In order to make sure there is nothing wrong before the delivery,we will call u up for confirmming your order information and payment.We might also call u up for the face to face delivery or notify u your order's completion.In a word,We won't disturb you by anything else which has nothing to do with your order.If any further question about this ,u can ahead to contact us by livechat .
Q: You asked for a phone number but i have no phone availible at the moment,what shall I do?
Answer:we ask your phone number for confirming your order information and informing you delivery in person.If u leave a phone number we can contact u in time for your order.
If u have no phone available,don't worry,we will try to contact u by mail.Or if u dont mind,u can call us at 1-703-879-8815 and contact us by livechat on our site when u are available.
Q: Live Help has no response, what's wrong?
Answer:It might caused by the bad Internet connection.I think u might met a Internet traffic time.But don't worry,U can ahead to try again or send us an E-mail when u meet any difficulties in contacting us.Or if u wish ,u can ahead to call us at 1-703-879-8815.
Q: How do I place an order?
Answer:1.Log on your member account if you have registered already.If not,go ahead to step 2.
2.Select the game and the product you'd like to purchase.Click buy now button
3.Fill the form with your detailed information.
4.Pay for your order via Paypal or Credit Card.
5.Once payment is confirmed,your order will be processed in1-24hours.
7.If any further help,feel free to contact the 24/7 livesupport
Q: I would like to check if you offer service for this game?
Answer:If the game service you are looking for is not listed on our site .It might because we are out of stock or we are still preparing for that game.Don't worry,u can ahead to checking with us by mail or Livechat.
Q: Will my account get banned if I buy from Agamegold?
Answer:Actually,we cant promise that u wont get banned for buy gold or powerleveling.But we do will do great effort to keep your account safe.For the World of warcraft,we cover AH fee for World of warcraft.u can feel free to choose delivery by face to face or AH.For the powerleveling ,we only level it 6-12 hours a day by our professional players,so that it won't be detected so easy.So far we have been in this industry for 3 years.and many players bought service from us and their accounts still work well.If any further help about this question,feel free to contact the livesupport.
Q: How long do I have to wait for your delivery?
Answer:Once your payment get confirmed,we finish the delivery in 1-24hours. sometimes it may take a slight longer due to technical delays and high influx of orders or we failed to meet u in game in time.
Q: How is delivery being executed?
Answer:1.For the world of warcraft, we deliver the gold to you in person or through AH.we will contact you in game or call you up before the delivery.If we failed to meet u in game in time,we will ahead to buy your items in AH or inform you the delivery by mail.so that u can contact us in time.
2.For Maple Story,we only deliver mesos in game in person.
3.For Lord of Rings Online,we can deliver the gold to u in person, by mail or through AH.But you have to cover the AH fee yourself.
For further information plz contact livesupport for helping
Q: What time are you likely to call me regarding an gold order?
Answer:Usually we will call you right away when we get ready for the delivery.But if there is deep night or early morning,we might try to contact u by mail.If u have any specification,plz make a note on the remark of your order.
Q: How do I check my order status?
Answer:You may contact our live support for assistance or just check your order through page "Track Your Order"on our website.
Q: Do you have gold in stock now?
Answer:We do not stock gold at the moment,but we keep contacting with our suppliers all the time.Once we confirm your payment and do our best to deliver the gold to u in 1-24 hours.Or if u don't mind waiting about5-15mins ,u can ahead to contact the live support.The operators will help u to check the stock on your server.
Q: What will happen if I can not receive the gold in time,may I get refund?
Answer:yes,you may ask for refund if you do not receive the gold in time and u don't want to wait any longer.Just contact us again by the live support.
Q: I have ordered on the wrong server or character name. What should I do?
Answer:You can contact us by the 24/7 live support,call us at 1-703-879-8815 or send us an email to correct the wrong information and we will confirm your correct information with you,then go on the delivery.
Q: What are the possible reasons for delaying?
Answer:There are various possibilities such as Technical errors like internet down time and incorrect or insufficient information u provided. Therefore, it is very important that you furnish us with a valid telephone number and email address to contact you
Q: I want to know how I get my Palladium in Hellgate London?
Answer:Because it doesn't have mail system in game,You have to be online and we will deliver the gold by face to face.
Q: Which servers do you supply on WoW?
Answer:We offer gold on all WoW servers.
Q: If I buy a powerleveling service when does it start?
Answer:Once we confirm your payment,We will start to proceed your order.If any further help,u can contact us by live support.
Q: How do i know when my powerleveling order is completed?
Answer:Don't worry about this,Once we complete your order ,we will notify u by mail or phone.For the safety to your account,please change your password in time after u confirm it.
Q: Is my account safe if I place an order for powerleveling?
Answer:For security purpose, we level your character for 6-12hours a day,therefore it won't be so easy to be detected . During the powerleveling,if u wish to play with your character,please notify us at first .so we can get on and off in time then it will be safer to your account.Once the powerleveling is completed ,u will receive an email or phone call from us and please attention :It's your responsibility to change your password in time and we are not liable for any activities regarding the account after you receive our powerleveling completion notice.Of course,your account information will be kept as a secret.
Q: Do you use bots to level my character?
Answer:No, we never use bot or any third party software to do powerleveling. Our professional players will just do grinding and requests in game to level your character up.
Q: How my character get leveled,do you do some quests?
Answer:Your character is primarily leveled via what is commonly know as 'grinding',we also do some simple quests to abtain experience.We have extensive knowledge of your game's world and know the best area and quests to level your character as fast as we can.
Q: All loots will stay on the character?
Answer:During the powerleveling, we will keep the useful items on your account, the useless items will be sold out for gold. Except repairing your items with some gold, we will leave as much gold as we can on your account.
Q: Will you use my character to PK (player-kill) or KS (kill-steal)?
Answer:No! We will never involve your character in PKing, KSing or any other behavior that is frowned upon.
Q: What do you do if someone sends a tell to my character?
Answer:Normally we will respond as if AFK when another player sends you a tell, however if a GM sends you a tell we will say hello to him or her. We can respond in any way you like though. If you have any specific answers you would like us to use, please just let us know and we will be sure to use them.
Q: Am I able to play while you are leveling my character?
Answer:Of course! You may specify a time frame for us to level your character or for you to play yourself.But plz notify us when u try to log on and off.This will much safer to your account.
Q: How do I check on the status of my order?
Answer:U can check your order status through "Track Your Order" on our site. Or if u wish,u can ahead to log on your member account,then u can track all your order status.For the powerleveling,there is a Powerleveling Report on our site.u can check the the level of your character there.If any further help,plz contact us by livesupport on our site.
Q: Will u sell my items if i order powerleveling here?
Answer:No,we won't.Don't worry about this,we won't sell your items.we will just do powerleveling for u.
Q: What Forms of Payment do you accept?
Answer:We accept Paypal and Credit Card.We will send u an email or call u up after we confirm your payment.
Q: How does Paypal work?
Answer:Paypal is an online payment proceeding system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.
Q: How long does it take for my payment made via Paypal?
Answer:Usually Paypal is instant.But sometimes,if u are using E-check,it will take about 3-4days to clear up your payment.If u don't mind,u can contact paypal to see whats going on.And usually we will confirm your payment within 30mins.
Q: How do I pay with my credit card without using PayPal?
Answer:We do offer the option to pay using a credit card outside of PayPal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to PayPal you will be presented with an option to pay with your PayPal account or an independent credit card. The option to use a credit card is available.
Q: What do i need to confirm once I've placed an order?
Answer:If we need your confirmation ,then we will call u up to confirm your order information and payment.Just want to make sure there is nothing wrong before the delivery.And don't worry,we won't bother u for anything else except your order .
Q: What is a pending e-check, and why do I need to wait for it to clear?
Answer:A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to our account and then delivery can take place immediately thereafter.
Q: How do I open an account in Paypal?
Answer:To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.
Q: How do I verify my Paypal account?
Answer:The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
Q: How do I avoid sending an E-check?
Answer:An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports
Q: How can I communicate with Agamegold.com after my payment has been made?
Answer:There are many ways u can contact us :
1.24/7 Livesupport
2.Tel 1-703-879-8815
3.Mail agamegold@gmail.com
4.MSN agamegold@agamegold.com
Q: Why is my shipping address unconfirmed?
Answer:PayPal uses an Automated Verification System to verify credit card billing addresses that are entered on the system. An address is confirmed if it is associated with a credit card or can be independently verified by PayPal. Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed.
Q: What is the fastest method of payment?
Answer:So far,the fastest way for us to receive your payment is by using a verified PayPal account. If the money is located in the Paypal account and your account is verified, the transaction will occur instantly and the order will be processed as soon as we receive it.
Q: I've sent an e-check, but I did not mean to. How do I cancel it?
Answer:If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. But remember ,we can only refund u till we get your payment.so if u don't mind,u can ahead to contact paypal to see how to fix this a bit faster.
