| General Questions |
| Q: What does Agamegold do? |
Answer:
we strive to provide cheapest gold and professional powerleveling service for game like World of warcraft,Hellgate London,Lord of the Ring online,Tabula Rasa and some other MMORPG,we have two years experience in this industry and have built its reputation on competitive price,speedy delivery and reliable customer service |
| Q: How do I trust your service? |
Answer:
First,it is part of your own responsibility to stay alert when conducting any purchase on internet by making sure you are paying to the correct party.when in doubt,please feel free to contact us via email or our online live help where our customer representative will tend to you personally |
| Q: Do you work 24/7? |
Answer:
Agamegold is committed to provide maximum customer satisfaction by providing a 24/7 on-line help chat system to ensure all your inqueries being answered instantly |
| Q: Why does your price change so frequently? |
Answer:
We raise and decrease our price in accordance with market supply and demand and we strive to provide cheapest price for all your game need. |
| Q: Is Agamegold.com affiliated with any game companies? |
Answer:
No.Agamegold.com is a completely independent company that has emerged as a result of the demand for currency in online games. We do not have any affiliations with any game companies at this time. |
| Q: Should I have to register before I place the orders? |
Answer:
No,you don't have to register before you place the orders,but register as our member,you may enjoy our preferical price for purchasing all our productions,more productions you purchase from us,more discount you may enjoy. |
| Q: Is the business safe and legal? |
Answer:
we have two years experience in this industry and have built its reputation on competitive price,speedy delivery and reliable customer service.Our business mainly involves trading which implies, we buy from gamers who are willing to sell their excess virtual currency or and we sell to interested buyers at a marginal profit.If you have any question you may contact our 24/7 online live support. |
| Q: Are you retailer? |
Answer:
Yes,we purchase the virtual currency from our suppliers then resell to our customers. |
| Q: What is an Order Number? Where do I find it? |
Answer:
An order number is term used to describe your order. Every time order is made , the transaction is assigned its own individual order number.order numbers are typically 13 digits long and contain both numbers and letters. When the payment for the specified order has been made,you will receive an order confirmation e-mail(payment receipt) from Paypal regarding the purchase. You may find the order numbers in the e-mail. |
| Q: What shall I do if I forget my member account password? |
Answer:
If you forget your password, click on the 'Lost Password' link that is just below the login box. Input your email address and a new randomly generated password will be sent to you automatically. Once you receive your new password, you can then go into your account and change it into something easier to remember.
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| Q: Why do you sometimes need to call me when I've made an order? |
Answer:
Sometimes there may have been an error on your order,such as a miss-spelt character name or complications with payment.If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame.On the other hand,for larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay.This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
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| Q: You asked for a phone number but at the moment i have no phone availible,what shall I do? |
Answer:
We will send an email to inform you once we are ready to deliver the gold,so please contact our online support when you may log on the game for transfer. |
| Q: Live Help has no response, what's wrong? |
Answer:
It is due to some reasons about the Internet connection. The speed of the live chat connection also depends on the type of Internet connection used, the Internet Service Provider, and the time when you are visiting the website. Sometimes when many people are on line, maybe the Internet traffic is congested. Please kindly try again or send us an E-mail if you are having difficulties in connecting us. |
| Q: How do I place an order? |
Answer:
1.Log on your member account if you have registered as our membership.
2.Select the game and the production you like to purchase.
3.Fill the form with your detailed information.
4.Pay for the order via Paypal or Credit Card.
5.Once payment is confirmed,your order will be submitted for processing.
6.You will receive an e-mail when we start and finish the order. |
| Q: I would like to check if you carry this particular game? |
Answer:
If the product you are looking for is not listed on our site then we are either out of stock on the item or we do not carry the item at the moment. Do go to our Live Help or drop us an email for feedback if you like to enquire about a new game. |
| Q: Will my account get banned if I buy from Agamegold? |
Answer:
Quite simply,no.We have never been informed of any account bans of our customers due to their dealings with Agamegold.We are a reputable company that does not engage in cheating, exploiting or phishing.Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters in MMORPGs. |
| Questions about Gold |
| Q: How long do I have to wait for your delivery? |
Answer:
We usually take 1-24 hours to execute the whole delivery process after we receive your payment,sometimes it may take a slight longer due to technical delays and high influx of orders |
| Q: How is delivery being executed? |
Answer:
We deliver the gold by face to face.we will contact you in game or call you before delivery,in case failing to contact you we will send an email to infrom you and you may contact our 24/7 online live support for transfer. |
| Q: What time are you likely to call me regarding an gold order? |
Answer:
Usually we will call you before the transfer,We are aware of vast time differences between certain countries,so if you can not answer the call for some reason,please set your phone to message status so we will may leave a message to you and not wake you up. |
| Q: How do I check my order status? |
Answer:
You may contact our online live support for assistance or just click on "check your order" button on our website to check your order status. |
| Q: Do you farm gold or are you reseller? |
Answer:
No,we do not farm gold by ourselves.Our business mainly involves gold trading. we buy from gamers who are willing to sell their excess virtual currency and we sell to interested buyers at a marginal profit |
| Q: Do you have gold in stock now? |
Answer:
We do not stock gold at present,but we will keep contacting with gold suppliers after we confirm your payment and do our best to deliver in 24 hours. |
| Q: What will happen if I can not receive the gold in time,may I get refund? |
Answer:
yes,you may ask for refund if you do not receive the gold in the time framed. |
| Q: I have ordered on the wrong server or character name. What should I do? |
Answer:
You may contact our 24/7 online live support or send us an email to correct the wrong information and we will make delivery according to the new instructions given. |
| Q: What are the possible reasons for delaying? |
Answer:
There are various possibilities such as Technical errors like internet down time and incorrect or insufficient information provided. Therefore, it is very important that you furnish us with a valid telephone number and email address for us to contact you |
| Q: I want to know how I get my Palladium in Hellgate London? |
Answer:
Because it doesn't have mail system in game,You have to be online and we will deliver the gold by face to face. |
| Q: Which servers do you supply on WoW? |
Answer:
We offer gold supplies on all WoW servers available. |
| Questions about Powerleveling |
| Q: If I buy a powerleveling service when does it start? |
Answer:
We will start to process your order once we confirm your payment. |
| Q: Will you let me know when my powerleveling order complete? |
Answer:
Yes,we will send an email to you once we complete your order and please change the password after you confirm it. |
| Q: Is my account safe if I place an order for powerleveling? |
Answer:
Agamegold relies on strictly enforced internal policies to safeguard customer game accounts.Your account will be safe with us as we take data security very seriously. We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. |
| Q: Do you use bots to level my character? |
Answer:
No,we do not use bots and any other third party software in powerleveling process,your character will be leveled by our professional levelers. |
| Q: How my character get leveled,do you do some quests? |
Answer:
Your character is primarily leveled via what is commonly know as 'grinding',we also do some simple quests to abtain experience.We have extensive knowledge of your game's world and know the best area and quests to level your character as fast as we can. |
| Q: All loots will stay on the character? |
Answer:
We retain all gold and loots during the power leveling. In addtional, you will typically gain good equipments and substantial game money. We will sell useless items(like gray and bad green items) to vendors, put good ones(like rare or epic or good green gears)in bank |
| Q: Will you use my character to PK (player-kill) or KS (kill-steal)? |
Answer:
No! We will never involve your character in PKing, KSing or any other behavior that is frowned upon.
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| Q: What do you do if someone sends a tell to my character? |
Answer:
Normally we will respond as if AFK when another player sends you a tell, however if a GM sends you a tell we will say hello to him or her. We can respond in any way you like though. If you have any specific answers you would like us to use, please just let us know and we will be sure to use them.
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| Q: Am I able to play while you are leveling my character? |
Answer:
Of course! You may specify a time frame for us to level your character or for you to play yourself. |
| Q: How do I check on the status of my order? |
Answer:
If you want to check the status of your order, you can visit our website, on which we will display the updated powerleveling results and powerleveling progression. Also you can simply contact our live chat or one of our customer service representatives, they will help you directly in time |
| Questions about Payment |
| Q: What Forms of Payment do you accept? |
Answer:
We accept payment by Paypal and Credit Card.We will send an email to you after we confirm your payment. |
| Q: How does Paypal work? |
Answer:
Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide. |
| Q: How long does it take for my payment made via Paypal? |
Answer:
If you are using E-Check, the process will take up to 4 business days due to clearance process. If you are using Credit Card/ Paypal account balance, the process is almost immediate and delivery will be done as soon as Paypal alerts us with regards to your payment. We will then contact you to arrange for delivery soon as we have verified all your details |
| Q: How do I pay with my credit card without using PayPal? |
Answer:
We do offer the option to pay using a credit card outside of PayPal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to PayPal you will be presented with an option to pay with your PayPal account or an independent credit card. The option to use a credit card is available. |
| Q: What confirmations should I expect once I've placed an order? |
Answer:
We will send an email to you after we receive your order,If your order was approved, this email will confirm your order. Otherwise, it will notify you that this order failed and you may contact our online live support for assistance. |
| Q: What is a pending e-check, and why do I need to wait for it to clear? |
Answer:
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to our account and then delivery can take place immediately thereafter. |
| Q: How do I open an account in Paypal? |
Answer:
To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts. |
| Q: How do I verify my Paypal account? |
Answer:
The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.
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| Q: How do I avoid sending an E-check? |
Answer:
An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports |
| Q: How can I communicate with Agamegold.com after my payment has been made? |
Answer:
Usully we will send an email to you after we confirm your payment,if you do not get the confirmation email from us in time,you may cotact our 24/7 online live support or email us at agamegold@gmail.com. |
| Q: Why is my shipping address unconfirmed? |
Answer:
PayPal uses an Automated Verification System to verify credit card billing addresses that are entered on the system. An address is confirmed if it is associated with a credit card or can be independently verified by PayPal. Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed. |
| Q: What is the fastest method of payment? |
Answer:
By far,the fastest way for us to receive your payment is by using a verified PayPal account. If the money is located in the Paypal account and your account is verified, the transaction will occur instantly and the order will be processed as soon as we receive it.
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| Q: I've sent an e-check, but I did not mean to. How do I cancel it? |
Answer:
If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have. |
agamegold@gmail.com
